• Who should take this course?

    Current and aspiring technical professionals in data, including analytics, statistics, data science, business intelligence, data engineering, machine learning, artificial intelligence, data management and administration, and information technology, among others.

  • Are there any prerequisites?

    No.

  • How long is the course?

    The course contains approximately 3.5 hours of video + materials. It is self-paced, so you can take it as fast or slow as you want and need.

  • What will I learn from this course?

    You will (1) understand the importance and the implications of considering your clients, colleagues, collaborators, and yourself as individual humans who happen to exist in a professional context; (2) learn how to guide your thinking in determining how you can be effective for a wide variety of professional interpersonal situations; (3) gain awareness and understanding of the reasons and motivations for how to engage effectively with clients, colleagues, and collaborators, and the foundational ideas behind why they work; and (4) learn to translate these learnings to approaches and activities in client management, project management, task planning and management, issue resolution, and communication.

Course Outline

  • 1

    Course Introduction

  • 2

    Section 1. The Context

    • 1-1. Motivation

    • 1-2. The Big Picture

    • 1-3. Implications of the Big Picture

    • Discussion Question 1.1

    • Discussion Question 1.2

    • Section 1 Slides
  • 3

    Section 2. The Effectiveness Paradigm

    • 2-1. What We Are

    • Discussion Question 2.1

    • 2-2. Our Value

    • Discussion Question 2.2

    • 2-3. Rationality

    • Discussion Question 2.3

    • 2-4. Empathy

    • Discussion Question 2.4

    • 2-5. Doing "Effective"

    • Discussion Question 2.5

    • 2-6. What Is "Data"?

    • Discussion Question 2.6

    • Section 2 Slides

    • Section 2 Resources
  • 4

    Section 3. Client Management

    • 3-1. Client Management

    • Discussion Question 3.1

    • Discussion Question 3.2

    • Discussion Question 3.3

    • 3-2. Engagement

    • 3-3. Managing Expectations

    • Discussion Question 3.4

    • 3-4. Delivering to Expectations

    • Discussion Question 3.5

    • Discussion Question 3.6

    • 3-5. Solution, Not Response

    • Discussion Question 3.7

    • Section 3 Additional Comments

    • Section 3 Slides
  • 5

    Section 4. Working with Intention

    • 4-1. Intentionality

    • Discussion Question 4.1

    • 4-2. Risks, Dependencies, Limitations

    • Discussion Question 4.2

    • 4-3. Justifiability

    • Discussion Question 4.3

    • 4-4. Authenticity

    • Discussion Question 4.4

    • Discussion Question 4.5

    • Discussion Question 4.6

    • Discussion Question 4.7

    • Section 4 Slides
  • 6

    Section 5. Issue Management

    • 5-1. Issue Management in Principle

    • 5-2. Issue Management in Practice

    • Discussion Question 5.1

    • Discussion Question 5.2

    • Section 5 Slides
  • 7

    Section 6. Communication Effectiveness

    • 6-1. Communication

    • 6-2. Listening

    • Discussion Question 6.1

    • 6-3. Asking Questions

    • Discussion Question 6.2

    • 6-4. Cognitive Strain

    • 6-5. Thinking Preferences

    • 6-6. Thinking Preferences: Example

    • Discussion Question 6.3

    • 6-7. Speaking and Presenting

    • 6-8. Removing Negativity

    • Discussion Question 6.4

    • Discussion Question 6.5

    • 6-9. Delivering Communication: Tips

    • Section 6 Slides

    • Section 6 Resources
  • 8

    Section 7. Final Comments

    • 7-1. Collaboration?

    • 7-2. In Closing

    • Reflection Questions

    • Section 7 Slides